Privacy Policy

Effective date: 1st April 2022

At Greyline, we recognise and respect the importance of protecting the privacy of our contacts.

This privacy notice describes how Greyline (“we”, “our” or “us”) collects and processes personal information about you through “ and of our other websites, mobile app and other

applications that link to this policy; how we use and protect this information, and your rights in relation to this information.

This privacy notice applies to all personal information we collect or process about you. Personal information is information, or a combination of pieces of information, that could reasonably allow you to be identified.

Personal information we collect

We collect personal information about you from a variety of sources, including from you directly e.g. when you contact us or sign up for an account, information we generate about you in the course of our relationship with you e.g. data collected from cookies and other similar technologies which is described in our cookies policy and information we collect about you from other sources, including commercially available sources, such as public databases (where permitted by law).

We may be required by law to collect certain personal information about you or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfilment of these obligations.

Information we collect directly from all users

The categories of information that we may collect directly from you include the following:

  • Personal details e.g. name;
  • Contact details e.g. phone number, email address, postal address or mobile number;
  • Communications e.g. when you participate in message boards or participate in polls or surveys, write a review or contact us with a question, comment or request;
  • Job details e.g. what work you need carried out on a property/site;

Information we collect directly from Trade Professionals

The categories of information that we may collect directly from you include the following:

  • Personal details e.g. date of birth
  • ID documents e.g. drivers licence or passport
  • Proof of ability g. skill based questionnaires, Gas Safe registration, plumbing qualifications, evidence of work done etc.
  • Payment details;

Information we collect about your use of the Services

The following are examples of the other categories of information that we may collect:

  • Technical information collected from your computer or mobile device g. your IP address, browser type, operating system;
  • Information about your usage of our Websites and Apps g. the pages you visit when using the Services, the search terms you enter on the Services, how often you use the Services, and the pages you access before and after accessing the Services;
  • Information that we generate as a result of your use of the Services g. our understanding of your interests as a result of your use of the Services and whether you are a regular or occasional user of the Services;

    Information we collect from other sources

    The following are examples of the categories of information we may collect from other sources:

    • Personal details e.g. name;
    • Business details e.g. Trading name, legal name, directors;
    • Contact details e.g. phone number, email address, postal address or mobile number;
    • Publically available background information e.g. bad press or reviews on other sites about Trade Professionals applying to join or existing Trade Professionals;
    • Unsolicited complaints from 3rd parties about Trade Professionals;
    • Technical information about the delivery of emails, sms and push notifications

    How we use your personal information and the basis on which we use it

    We may use your personal information for the following purposes:

    Operating our Services

    We process your personal information to provide the Services you have requested. This is so we can comply with our contractual obligations to you.

    Improving our Services

    We analyse information about how you use our Services to provide an improved experience for the users of all our Services. It is in our legitimate business interests to use the information provided to us for this purpose, so we can understand any issues with our Services and improve them.

    Communicating with you

    We may use your personal information when we communicate with you, for example if we are providing information about changes to our terms and conditions or if you contact us with questions. It is in our legitimate interests that we are able to provide you with appropriate responses.

    Complying with our obligations

    We may process your personal information to, for example, carry out fraud prevention checks or comply with other legal or regulatory requirements, where this is explicitly required by law.

    How and when we Share Your Personal Information

    We may share your personal information with third parties under the following circumstances:

    When there is a dispute

    In the event of a dispute, we will share the Trade Professional’s address on demand and, at our absolute discretion, we may share other relevant information where we are legally permitted.

    Service providers and business partners

    We may share your personal information with our service providers and business partners that perform marketing services and other business operations for us for the purposes set forth above. For example, we may partner with companies to process secure payments, fulfil orders, optimise services, serve online behavioural advertising, send newsletters and marketing messages, send support email, communicate via messaging services, and analyse information.

    These service providers and business partners may include advertising agencies and fraud prevention agencies which will use your personal information only in the ways described in this policy.

    Where required by law

    We may share your personal information with law enforcement agencies, courts, other government authorities or other third parties where we believe necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.

    In the context of a transaction

    We may share your personal information with potential transaction partners, service providers, advisors, and other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell or transfer all or a portion of our assets or business. Should such a sale or transfer occur, we will use reasonable efforts to obligate the entity to which we transfer your personal information to use it in a manner that is consistent with this Privacy Notice.

    Your rights over your personal information

    You have certain rights regarding the personal information we hold about you, subject to local law. These may include the rights to access, correct, delete, restrict or object to our use of, or receive a portable copy in a usable electronic format of your personal information. You also may have a right to lodge a complaint with your local data protection or privacy regulator.

    We encourage you to contact us at the contact information set forth below to update or correct your information if it changes or if the personal information we hold about you is inaccurate. Where you have provided your consent to any use of your personal information, you can withdraw this consent at any time.

    Please note that we may require additional information from you in order to honour your requests.

    If you would like to discuss or exercise any rights you may have under law, please contact us at the contact information set forth below.

    Information Security and Storage

    We implement physical, technical, and organisational security measures designed to safeguard the personal information we process through our Services. These measures are aimed at providing on-going integrity and confidentiality for your personal information. We evaluate and update these measures on a regular basis.

    However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information.

    We retain your personal information for as long as we have a relationship with you. When deciding how long to keep your personal information after our relationship with you has ended, we consider our legal obligations e.g. UK tax legislation requires us to hold information for a minimum of 6 years. We may also retain records to investigate or defend against potential legal claims.

    Contact Us

    Greyline is the controller responsible for the personal information we collect and process. If you have questions or concerns regarding the way in which your personal information has been used, please contact our Data Protection Officer: [email protected]

    Data Controller
    Unit 2 – 3

    29 Fourth Way

    HA9 0LH

    We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If you believe that we have not been able to assist with your complaint or concern, you may have the right to make a complaint to the data protection authority of your country of residence.

    Changes to the Policy

    We may modify or update this privacy notice from time to time. If we make any revisions that materially change the ways in which we process your personal information, we will notify you of these changes before applying them to that personal information.

    You may also be interested in reading our Cookie Policy.

    Signed by Business Director:

    Mark White

    1st May 2022